Why does Nextvisit AI sign me out automatically?
After 120 minutes of inactivity, Nextvisit locks the session to protect patient data.
What happens when the session times out?
Session Inactivity Notice asks if you want to keep working. Click Continue Working to stay signed in.
If the session locks, the dialog is Session Locked. Click Unlock to sign in again in a popup window.
What counts as an inactive session?
- No mouse, keyboard, or touch in the Nextvisit window
- The device screen is locked or asleep
- You have switched to other applications for an extended period
Tips for a smoother experience
Install as a Chrome app
Installing Nextvisit AI as a Chrome app provides better stability and reduces unexpected logouts. Look for the install icon in your Chrome address bar.
Check your ad blocker
Ad blockers can interfere with Nextvisit AI’s normal functions even though no ads are displayed. If you experience frequent disruptions, add Nextvisit AI to your ad blocker’s allowlist.
VPN and proxy considerations
VPNs or proxy servers may trigger our security firewall and restrict account access. If you experience connection issues after connecting to a VPN, that may be the cause.
Contact support if unexpected logouts continue.