---
title: Session Timeouts (Auto Log Off) | Nextvisit
description: Why am I being logged out? Understanding automatic session timeouts and how to stay signed in.
url: "http://localhost:3000/help/session-timeouts"
type: static
generatedAt: "2026-09-04T06:57:02.617Z"
---

Getting started
# Session Timeouts (Auto Log Off)

Why am I being logged out? Understanding automatic session timeouts and how to stay signed in.
        Published May 8, 2025  ·  Updated September 1, 2026
## Why does Nextvisit AI sign me out automatically?

After **120 minutes** of inactivity, Nextvisit locks the session to protect patient data.

## What happens when the session times out?

**Session Inactivity Notice** asks if you want to keep working. Click **Continue Working** to stay signed in.

If the session locks, the dialog is **Session Locked**. Click **Unlock** to sign in again in a popup window.

## What counts as an inactive session?

 - No mouse, keyboard, or touch in the Nextvisit window
 - The device screen is locked or asleep
 - You have switched to other applications for an extended period

## Tips for a smoother experience

**Install as a Chrome app**

Installing Nextvisit AI as a Chrome app provides better stability and reduces unexpected logouts. Look for the install icon in your Chrome address bar.

**Check your ad blocker**

Ad blockers can interfere with Nextvisit AI’s normal functions even though no ads are displayed. If you experience frequent disruptions, add Nextvisit AI to your ad blocker’s allowlist.

**VPN and proxy considerations**

VPNs or proxy servers may trigger our security firewall and restrict account access. If you experience connection issues after connecting to a VPN, that may be the cause.

Contact support if unexpected logouts continue.
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## If something is still not working, the team is one email away.

Email hello@nextvisit.ai with the encounter ID, your workspace, and what you were trying to do. Real responses in hours, not days.
  [Email support](mailto:hello@nextvisit.ai) [Book a 15-min demo](mailto:hello@nextvisit.ai)     Live in 2 weeks or less   BAA signed by default