---
title: Accessing Your Billing Portal | Nextvisit
description: How workspace admins open Billing Portal, what it shows, and how Stripe stores card data.
url: "http://localhost:3000/help/billing-portal"
type: static
generatedAt: "2026-09-04T06:57:02.242Z"
---

Workspace and billing
# Accessing Your Billing Portal

How workspace admins open Billing Portal, what it shows, and how Stripe stores card data.
        Published May 12, 2025  ·  Updated August 30, 2026
Only workspace administrators can access billing settings.

 1. Click your profile icon in the bottom left sidebar
 1. Select **Billing Portal** from the menu

A valid mobile phone number is required for security when signing up for any plan, including the free tier. VoIP numbers are not accepted.

## What you’ll find

### Notices and messages

Important billing notifications appear at the top of the portal.

### Current plan and available options

 - View your current subscription plan
 - Browse plans you can switch to
 - See what features each plan includes

See [Plans and pricing](/help/plans-and-pricing) for what each plan costs and includes.

### Payment methods

 - View saved payment methods and your current default
 - Add or update payment methods

### Payment information

Enter your complete billing address for your practice or organization. This appears on your invoices.

### Invoice email settings

Invoices go to your account email by default. You can add additional addresses to receive copies.

## Notes

 - All credit card information is stored and processed by Stripe.
 - When you upgrade or downgrade, billing is automatically prorated based on your usage.
 - Remaining credits and AriaMD spend are on **Usage**. Open **Usage & credits** in the same profile menu, or **Settings → Usage**. See [Usage and credits](/help/usage).

If you can’t access the billing portal, confirm you have administrator privileges for your workspace. Open chat at [help.nextvisit.ai](https://help.nextvisit.ai/docs) for help with billing or subscription changes.
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Email hello@nextvisit.ai with the encounter ID, your workspace, and what you were trying to do. Real responses in hours, not days.
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